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mylittletail is the birth child of a simple wish to celebrate life from its very beginning by creating sweet memories of your little one’s journey through life.  

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Birth Announcement Gifts
Birthday Party Packs

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Birth Announcement Cards
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Frequently Asked Questions
We hope you enjoyed browsing through our collection of birth announcement gifts and special occasion cards. At Mylittletail, we understand that welcoming a newborn or celebrating your childís little special occasions is a personal and happy experience. We hope to make a difference by offering you our personal attention and exceptional service.

Here are some question and answers to help guide you for a pleasant shopping experience. If you have more questions about our products or in need of ideas, please do not hesitate to contact us.
  1. What type of products do you offer?
  2. What makes your company different from the rest?
  3. How does it all work?
  4. How long will it take before my order is delivered?
  5. What if I need my order in less than 5 business days?
  6. Do you have a minimum order for your birth announcement gifts, party packs and cards?
  7. How do I submit my photos to you?
  8. Can I send more than one photo?
  9. What should I know about sending photos?
  10. Should I edit my photos for you?
  11. What if I donít have a digital photo?
  12. What if I donít want to include my babyís/childís/family photo on the gift or card?
  13. Can I use other photos eg. photo of siblings on the gift or card?
  14. Do you deliver?
  15. Can I reorder later?
  16. What happens if there is a mistake on my order?
  17. What happens if there was a problem with the order I received?
  18. What happens if I decide to make changes to my order?
  19. Can I cancel my order?
  20. Do you offer any discounts on large orders?
  21. What type of payment do you accept?
  22. Who will be process my payment if my order via credit card?
 
  1. What type of products do you offer?
    We offer custom made newborn gift packages, children party packs and custom printed cards.

    Newborn Gift Packages:

    Our themed newborn gift packages are filled with a variety of beautiful custom favors including chocolates, lollipop cookies, candies and plush toys. Often given by parents to announce the arrival of their baby during full moon celebrations, these gift packages are also given as a gesture of thanks and appreciation for gifts received.

    Childrenís Party Packs:
    Our party packs are themed to celebrate every kind of occasion you can think of, and is filled with fun party favors to get the party started.

    Cards:
    Our cards are custom printed and designed to celebrate the many different occasions a baby, child or parent experiences including birth announcements, birthday celebrations, holiday celebrations, full moon invites, thank you cards, and many more.
     
  2. What makes your company different from the rest?
    We know how important it is to use the best available products to create the best first impressions about the occasion you are celebrating. We pride ourselves in using the finest quality stationery and products. We offer stylish custom birth announcements gifts, party packs and card designs that are unique, simple, modern and fun. We treat each and every customer with the same level of dedication we would expect ourselves. It is our goal to have our customers 100% thrilled with our final product/s.
     
  3. How does it all work?
    Browse our site and complete the order. You will receive a confirmation of order upon payment with your order identification number. You can also choose to download the order form and fax your order to +603-7885 8327, or speak to our customer service representative at +603-7885 8335.
     
  4. How long will it take before my order is delivered?
    Once we receive your order, photographs and payment, we will work on creating the gifts and/or cards you will treasure forever. You will receive your gifts and/or cards in as little as 7 business days. This however excludes the courier transit time which will take 2-3 business days.
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  5. What if I need my order in less than 5 business days?
    Give us a call, and we will try to accommodate your request. However, there will be a surcharge of RM30 per order.
     
  6. Do you have a minimum order for your birth announcement gifts, party packs and cards?
    Yes. The minimum order for our birth announcement gifts and party packs is 15 boxes per design. The minimum order for cards is 16 pieces per design.
     
  7. How do I submit my photos to you?
    Simply email your photos to photo@mylittletail.com, with your order identification number as subject.
     
  8. Can I send more than one photo?
    Yes, but please limit the number of photographs you send to 3 or less.
     
  9. What should I know about sending photos?
    We prefer digital photos to be sent as jpg or tiff format. (If you have it as another format, let us know and we can check it out). To achieve the best print quality your image can offer, please set your digital camera to it's largest image size. 300 dpi or a pixel size of no less than 1200x1600 is best and on fine if your camera has that setting.

    If your image is of very low quality there is only so much we can do to improve it. We cannot be responsible for poor print quality if your image is of poor quality when we get it. If we do not think your image is acceptable quality for print we will notify you. If you aren't sure, send us an email and we will check it out and discuss it with you.
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  10. Should I edit my photos for you?
    Not at all. We would prefer to have the photo in the largest setting, and in it's original format. We can touch-up, improve colour and lighting, remove unwanted objects, and convert the colour of the photo to black and white or sephia tone - you name it, at no extra charge. While it may be tempting to crop the photo or stamp out something you see on your own, please be assured that our designers are professionally trained and can do the best job of enhancing your photo. If you have very specific instructions, feel free to note that in the special instructions box when uploading your photo or call us!
     
  11. What if I donít have a digital photo?
    No problem. Just send a normal print photo via registered mail or courier to 
    My Littletail Shop, Wisma Giftlab, No.27, Jalan PJU 1A/41B,
    Pusat Dagangan NZX Ara Jaya,
    47301 Petaling Jaya, Selangor D.E, Malaysia.

    Please include your order ID number and details on the back of the photo.
     
  12. What if I donít want to include my babyís/childís/family photo on the gift or card?
    No problem. We have standard designed cards to cater to your request. All you need to do is to browse in our ďno photo cardsĒ, and let us know which design you wish to include.
     
  13. Can I use other photos eg. photo of siblings on the gift or card?
    Yes. Just let us know and we will include the photo as requested.
     
  14. Do you deliver?
    Yes. We provide delivery to 1 single point of destination via courier (limited to major towns and cities within Malaysia). For gifts within Peninsular Malaysia, there will be a standard charge of RM30 for a minimum of 15 gifts per delivery. For every additional gift ordered, a surcharge of RM2 per gift will apply. For cards, a standard charge of RM10 will apply. Of course, you can also choose to self-collect your gifts or cards from our office during normal business hours.

    We also welcome international orders and deliver to international addresses. Delivery charges will depend on weight or dimension of products, whichever is higher. Our courier rates are extremely competitive and reflect the courierís charges to us. Please note that for orders shipped to destinations outside of Malaysia, we will not responsible for any duties or taxes associated with the delivery.

    Click delivery and shipping for updates in charges and areas of delivery service.
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  15. Can I reorder later?
    We catalogue and store all the photos, information and designs for easy re-ordering. Just send us an email with RE-ORDER in the subject along with your details, quantity request, etc and we will be in contact!
     
  16. What happens if there is a mistake on my order?
    We do our absolute best to ensure that no mistakes are made. However, we all know that they sometimes do occur. If we make a mistake, we will correct the mistake and send you the replacements at no charge. If you make a mistake in the spelling or wording on the order form, we will ask you to pay for the cost of correcting the mistake and reprinting the cards. Therefore, please always double, even triple, check your wording and spelling on the order form.
     
  17. What happens if there was a problem with the order I received?
    When you place your order you must proof read all the information and make sure it is all correct. This includes all text, dates and names. If you find that you missed, then unfortunately the mistake is not ours to rectify. Although knowing that mistakes can be made, we will print them again for you at a discounted price. If the mistake however happens to be on our behalf, than we will gladly fix the problem, and resend them to you. Your happiness is our goal!
     
  18. What happens if I decide to make changes to my order?
    You may change your order at no charge up until the time your order is being processed, meaning before our designers have begun working on your order. You must notify us within 12 hours if you choose to change your order. Your order is not considered changed until we have confirmed the change. If our designers have began work on your order, and you choose to make changes to your order, you will be charged for additional design fees to cover our costs of work done. Our customer service representatives will advice you on the costs incurred.
     
  19. Can I cancel my order?
    You may cancel your order at no charge up if our designers have not begun working on your order. You must notify us within 12 hours if you choose to cancel your order. Your order is not considered cancelled until we have confirmed the cancellation. If our designers have began work on your order, and you choose to cancel your order, there will be a 50% non-refundable cancellation fee.
     
  20. Do you offer any discounts on large orders?
    Yes. At this time, we offer 10% discount for orders above RM1,000 (USD$285). Please contact our customer service representatives for the special discount. You can also sign-up for our free e-newsletter to enjoy the latest promotions and offers.
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  21. What type of payment do you accept?
    We accept Visa and Mastercard credit card payments via the web or over the phone. To provide your credit card number directly to a customer service representative over the phone, please call us during normal business hours. We also accept direct bank-in, Maybank2u.com online payment and cheques via post. For direct bank-in, our bank details are as follow:
    Company: My Littletail Shop
    Bank: Maybank Berhad
    Account Number: 514178145226
    (kindly fax in your bank-in slip to +603-7885 8327 with your order ID number to confirm payment).

    All orders taken online using credit cards are encrypted and highly secure. We use the highest quality encryption and authentication of all customer sensitive data, including credit card numbers.
     
  22. Who will be process my payment if my order via credit card?
    Please note that your Payment is processed by Mobile88.com Sdn Bhd. The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from Mobile88 on this Transaction.

 

 
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